Thank you for shopping with us! We take great pride in our handcrafted products, each of which is unique and made with care. Please take a moment to read our Refund and Returns Policy.

1. No Returns or Exchanges for Change of Mind Due to the nature of our handcrafted products, we are unable to accept returns or exchanges if you simply change your mind or don’t like the item. All products are made with love and attention to detail, and we hope you will be happy with your purchase.

2. Damaged or Defective Items If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will gladly offer a replacement or a full refund for any item that is damaged during shipping or has a defect. You may be asked to provide photos of the damage or defect for our reference.

3. Order Cancellations If you wish to cancel your order, please contact us as soon as possible. Once production of your handcrafted item begins, cancellations are no longer possible. We will notify you if your order has already entered production.

4. Shipping Fees Shipping fees are non-refundable. If you return an item due to damage or defect, we will cover the return shipping cost.

5. Contact Us For any inquiries regarding returns, exchanges, or refunds, please reach out to our customer service team at info@memorymakersbydayana.com.

We appreciate your understanding and thank you for supporting handmade craftsmanship!